SimDeskRemote SupportStart free →Remote support, in practice.
Guides, comparisons and hard-won notes on running a support desk — from the team that built SimDesk and runs its own on it.
TeamViewer Price Increases in India: What We Did Instead
Renewal shock, commercial-use audits and per-device tiers pushed us to rethink remote support. Here’s how we cut the bill without losing capability — and what to check before you switch.
Attended vs Unattended Remote Support: Which Do You Actually Need?
The two ways to connect to a remote machine work very differently — for security, for setup and for the kind of support they suit. Here’s a plain-English guide to picking the right one (or both).
Best TeamViewer Alternatives in India (2026)
A fair, up-to-date rundown of the remote-support tools Indian teams switch to when TeamViewer gets expensive — including SimDesk, AnyDesk, Zoho Assist, Chrome Remote Desktop and RustDesk — and how to choose between them.
How to Give Remote Support to a Non-Technical User
Supporting someone who isn’t comfortable with computers is a skill. Here’s how to connect fast, keep them calm, and resolve the issue — without the install-and-configure struggle.
A Remote Support Security Checklist for Regulated Industries
In insurance, finance and healthcare, remote access is a compliance question, not just an IT one. Use this checklist to make sure your remote-support tool and process stand up to an audit.
TeamViewer “Commercial Use Suspected”: Why It Happens & How to Fix It
The dreaded five-minute timeout and the “commercial use detected” banner, explained — how to clear the flag, how to appeal to TeamViewer, and how to make sure it never interrupts a session again.
TeamViewer Connection Failed? A Step-by-Step Fix
“Connection could not be established,” “no route,” or “partner did not connect” — the usual causes of a failed TeamViewer connection and how to work through them quickly.
AnyDesk “Session Expired” Error: What It Means & How to Fix It
Why AnyDesk drops a session with a “session expired” or timeout error, the quickest fixes, and how to stop it interrupting support calls.
How to Use a TeamViewer ID and Password to Connect
A plain-English walkthrough of connecting with a TeamViewer ID and password — one-time passwords, unattended passwords, and the safe way to share them.
Is AnyDesk Free for Personal Use? What’s Allowed and What Isn’t
AnyDesk is free for private, personal use — but “personal” has a specific meaning. Here’s what counts, what doesn’t, and what to do if your use is really business.
TeamViewer vs AnyDesk: An Honest Comparison (and a Third Option)
How TeamViewer and AnyDesk actually differ on performance, pricing model, and licensing headaches — and a third option built for support teams that outgrow both.
Helpdesk SLAs That Actually Hold for an IT Services Company
Most SLA breaches are not caused by slow engineers — they are caused by tickets that arrive without a clock, pause in the wrong place, or sit with the customer. Here is how to set SLAs that survive a real week.
ISO 27001 Evidence Without a Spreadsheet
Certification is not won in the audit week. It is won by the ordinary records an ISMS produces all year. Here is the evidence auditors actually sample, and how to make the system produce it by itself.
An IT Asset Register That Survives an Audit
Serial numbers in a spreadsheet are not an asset register. Here is what an auditor checks, what breaks in a real company, and how issuance, returns and disposal keep the register true.
Remote Support on Linux: What Actually Works in 2026
Wayland, headless servers, distro packaging and consent prompts — the four things that decide whether a remote support tool is usable on Linux, and how to test them before you commit.
Recording Remote Support Sessions for Audit: What to Keep and for How Long
If an engineer can reach a customer machine, someone will eventually ask what they did there. Here is what to record, what to keep out of the recording, and how long to hold it.
Five Tools or One Platform: The Cost Nobody Puts in the Comparison
Licence prices are the easy part. The bill that hurts is the re-typing, the exports, the integrations that break and the questions nobody can answer. Here is how to work out the real number.
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