SimDeskRemote SupportStart free →The TeamViewer alternative built into your helpdesk.
Everything TeamViewer does — screen view & control, unattended access, file transfer, session recording — for free, with sessions that log straight back to your tickets.
⚡ Renewal shock? Commercial-use audit? Per-device tiers you can’t predict? You’re not alone — it’s the #1 reason support teams switch.
SimDesk vs TeamViewer, side by side
| Capability | SimDesk | TeamViewer |
|---|---|---|
| Attended support (customer runs a code, no install/login) | Yes | Yes |
| Unattended access | Yes | Yes |
| Built into a helpdesk / ticketing | Native — launch from the ticket | No |
| Session auto-logged & recorded to the ticket | Yes | Add-on / manual |
| Commercial-use audits | None | Aggressive |
| Per-device / endpoint fees | None — SimDesk is free | Tiered |
| Typical price | Free | ~$50+ / user / mo |
| SOC 2 Type II + ISO 27001 / 27701 | Yes | Yes |
| Runs as a full platform (helpdesk, CRM, HR…) | Yes | No |
See what you’d save
No per-operator fees, no per-device tiers, no renewal quote. Whatever TeamViewer costs your team today, that whole line item goes away — registration and email verification is all it takes.
Get SimDesk free →Everything a support team needs
Starts from the ticket
Launch a session from the ticket or customer card. It logs and records straight back — no copy-paste.
No install for the customer
Attended support: they run a tiny app, read you a 6-digit code, and you’re in. No account, no setup.
Unattended access
Reach servers and always-on machines with a Secret ID + key — for maintenance without someone at the desk.
Recorded & auditable
Every session can be recorded and attached for training and compliance — included, not an upsell.
Files, clipboard & voice
Transfer files, share clipboard both ways, and talk to the customer over two-way voice in the session.
Secure by design
Explicit on-screen consent, secret-key unattended, SOC 2 Type II and ISO 27001/27701 certified.
Questions teams ask when switching from TeamViewer
Is SimDesk a good TeamViewer alternative?
Yes. SimDesk gives you attended and unattended remote support, screen control, file transfer, clipboard sharing, two-way voice and session recording — the core of what TeamViewer does — free, with no per-operator fees, no per-device fees and no commercial-use audits. The difference is that SimDesk launches from your helpdesk ticket and logs the session back to it automatically.
How much cheaper is SimDesk than TeamViewer?
TeamViewer’s single-user business plan is around $50/month; SimDesk Remote Support is free. Whatever your team size, that is 100% of the remote-support licence bill gone — you just register and verify your email.
Does SimDesk audit for commercial use like TeamViewer?
No. SimDesk is free for business use with unlimited operators and unlimited devices, so there is nothing to audit and no risk of a session being blocked mid-support.
Can I use SimDesk without the full platform?
Yes — SimDesk Remote Support is available standalone. You can also run it inside the full Simson Desk platform (helpdesk, CRM, HR, invoicing) when you’re ready.
What platforms does SimDesk support?
Windows and Linux, with attended sessions requiring no install or login for the person receiving help — they just enter a 6-digit code.
Ready to leave TeamViewer behind?
Start free in minutes. Bring your team, keep your workflow, drop the bill entirely.
Get SimDesk free →