SimsonDeskYour tools finally talk to each other.
Asana runs projects. Zendesk runs support. Jira runs bugs. Then a CRM, an HR app, an e-sign tool and TeamViewer — none of them connected. Simson Desk is all of it on one platform, with SimDesk remote support inside every ticket.
- 11
- modules, one login
- 1
- database per customer
- Free
- SimDesk remote support
- India
- where your data stays
- 1Tell us what you need
Team size, modules, where your data must stay.
- 2We open your workspace
A trial on your own subdomain, no card, full-featured.
- 3Your team logs in
Import customers and assets, and start working the same day.
Eleven modules. One login. One database.
Every module writes to the same records, so a ticket, the bug it raised, the engineer who fixed it, the asset it ran on and the invoice it belonged to are one trail — not five exports. Pick a module on the wheel for a quick look, or read the full card below it.
SimsonDesk11 modules · one loginTicketFlow
Helpdesk & SLAs
Customer tickets from email, the portal or a phone call, with SLA timers, approvals and remote support started from inside the ticket — the session recording comes back to it.
Every module, in full — nothing hidden behind a hover
What it does, who uses it day to day, and the tool it replaces.
TicketFlow
Helpdesk & SLAs
Customer tickets from email, the portal or a phone call, with SLA timers, approvals and remote support started from inside the ticket — the session recording comes back to it.
BugNest
Bug & issue tracking
Defects raised from a ticket keep their customer context, move through triage and release, and show up on the team dashboard of whoever owns them.
ProjectPulse
Projects & delivery
Implementation projects with stages, tasks, effort and a board per team, linked to the customer and the tickets the project came from.
CRM
Leads to invoice
Leads, follow-ups, quotations, onboarding and renewals — a won lead becomes a customer, a project and an invoice without anyone re-typing it.
Invoicing
Quotes, invoices, payments
GST-ready quotations and invoices with numbering that follows your own series, payment tracking and reminders, straight off the CRM record.
HR & People
People, attendance, leave
Joining to exit: employee records, attendance, leave and work-from-home, training cycles, appraisals and the documents each of them produces.
Assets
Asset register & issuance
Every serialised asset with its holder, condition and history; requests that climb the reporting line, stock-gated issue, and indents that turn into purchase orders.
Compliance
ISO 27001 & 27701 evidence
The controlled document library, risk register, information assets with C-I-A-E scoring, incidents, internal audits, the committee and the evidence an auditor samples.
Documents
Generate, number, sign
Offer letters, agreements, change requests and certificates generated from the record they belong to, numbered under your own scheme and signed digitally.
SimDesk
Remote support, free
Attended and unattended remote support with on-screen consent, session recording and file transfer — started from a ticket, or on its own. Free to register and use.
SandBox
Expiring file sharing
Send a large file to a customer behind a six-digit secret or an email OTP, with an expiry date and an audit trail that survives the file being deleted.
Three products, one login
Adopt the whole platform, or just the piece you need today. SimDrive is a separate product with its own app — see it further down the page.
Simson Desk Suite
A multi-tenant workspace with everything your teams need — each customer on a dedicated, SOC 2-ready database.
- TicketFlow — helpdesk & SLAs
- BugNest & ProjectPulse — dev & delivery
- CRM — leads, quotes, invoicing
- HR — onboarding, attendance, leave
- Assets & Procurement
- Compliance, Documents & E-sign
Simson Desk Email Client
A fast desktop mail client that keeps customer conversations and the tickets they belong to in the same place.
- Multiple accounts, one inbox
- Turn a mail into a ticket
- Offline search across everything
- Works alongside the platform
SimDesk Remote Support
Fast, secure remote desktop — a TeamViewer / AnyDesk alternative that lives inside your support workflow, with full session recording.
- Attended & unattended access
- On-screen consent every session
- Session recording & audit trail
- File transfer & chat
- Embed into any ticketing system
- Ships signed on the Microsoft Store
Download SimDesk Remote
Secure, consent-based remote support for Windows and Linux — free to use, with no trial clock counting down.
- ✓ Download free — activate with a key we email you
- ✓ Free to use — no card, no per-operator fee
- ✓ Already have a key? Just open the app and paste it
Get SimDesk
Free to use — no card needed. Install from the Microsoft Store, then email yourself an activation key.
Get SimDesk from the Microsoft StoreRecommended — add our signed repository once, then install and update like any trusted app (no “unknown publisher” warning):
curl -fsSL https://www.simsondesk.com/apt/simson-archive-keyring.gpg | sudo tee /usr/share/keyrings/simson-archive-keyring.gpg >/dev/null
echo "deb [signed-by=/usr/share/keyrings/simson-archive-keyring.gpg] https://www.simsondesk.com/apt stable main" | sudo tee /etc/apt/sources.list.d/simdesk.list
sudo apt update && sudo apt install simdeskPrefer a one-off download? .deb package · portable binary
Works on X11 and Wayland (Wayland screen capture needs Ubuntu 24.04+, via the desktop portal).
Already have a key? Skip this — just open SimDesk → Activate → paste it.
SimDrive — your folders, kept in step
Two-way sync and backup between a folder on your machine and any S3-compatible bucket or OneDrive. It is not part of the Simson Desk suite above — a standalone app, for storage you already pay for and keys you already hold.
One platform vs a pile of point tools
Every tool below solves one slice. You end up paying for — and stitching together — all of them. Simson Desk is the whole stack, already integrated.
| Capability | Simson Desk | Asana | Zendesk | Jira |
|---|---|---|---|---|
| Customer support / helpdesk | ✓ | — | ✓ | Add-on |
| Project management | ✓ | ✓ | — | ✓ |
| Bug & issue tracking | ✓ | Basic | — | ✓ |
| CRM & sales | ✓ | — | Sell | — |
| HR, onboarding & leave | ✓ | — | — | — |
| Invoicing & quotations | ✓ | — | — | — |
| Assets & procurement | ✓ | — | — | — |
| Compliance, documents & e-sign | ✓ | — | — | — |
| Remote support built in | ✓ | — | — | — |
| One login · one database · integrated | ✓ | — | — | — |
| ISO 27001 / 27701 certified · SOC 2 readiness | ✓ | SOC 2 | SOC 2 | SOC 2 |
✓ included · ~ limited / paid add-on · — not available
SimDesk vs standalone remote tools
| Remote support | SimDesk | TeamViewer | AnyDesk |
|---|---|---|---|
| Attended remote support | ✓ | ✓ | ✓ |
| Unattended access | ✓ | ✓ | ✓ |
| On-screen consent every session | ✓ | Config | Config |
| Session recording & audit trail | ✓ | Paid | Paid |
| Embed in your ticketing system (API) | ✓ | Limited | — |
| Recording linked to the ticket | ✓ | — | — |
| Inside a full helpdesk / ERP | ✓ | — | — |
| Per-device / endpoint fees | — | ✓ | Device |
| Starting price | Free | $$$ | $$ |
Remote support that lives inside your helpdesk — at a fraction of per-seat TeamViewer / AnyDesk pricing.
Built the way a regulated customer checks for
This is the same platform we run our own information security and privacy programme on — not a policy written for a sales page.
ISO/IEC 27001:2022
Certified · ISMS
Information security management system, certified by TÜV-SÜD South Asia Limited.
ISO/IEC 27701:2019
Certified · PIMS
Privacy information management on top of the ISMS — personal data classified and reviewed by design.
SOC 2 Type II
Readiness assessed
Controls mapped to the AICPA Trust Services Criteria — security, availability and confidentiality.
OWASP Top 10
Applied to every release
Authorisation checked on every endpoint, signed media URLs, sanitised input, rate-limited OTP flows.
Full technical and organisational controls are documented on the Security page — encryption, access control, audit logging, backups, incident response and SimDesk's own consent model.
Ask for a trial or pricing
Every company is set up differently — team size, modules, data residency. Tell us what you need and we will send the price for your case, or open a full-featured trial workspace for you.
SimDesk remote support is free
Remote support on its own costs nothing — register, verify your email, and the licence key is yours. No card, no per-operator fee, no trial countdown.
Put remote support inside your own product
Already run a ticketing system? Embed SimDesk with a few API calls. Your agents initiate a session straight from a ticket, and the full recording is attached back to that ticket for audit and training — exactly how Simson Desk uses it internally.
- REST API to create & authorize sessions
- Webhooks for session start / end / recording-ready
- Recordings linked to your ticket IDs
- Your branding on the connect screen
{
"ticket_id": "INC-10427",
"customer": "acme-corp",
"record": true,
"expires_in": 900
}Questions before you commit
What is Simson Desk?
One platform for an IT company: helpdesk with SLAs, bug tracking, projects, CRM and invoicing, HR, assets and procurement, compliance, documents and e-sign — with SimDesk remote support built into the ticket. Each customer gets their own isolated database.
How is it different from using Zendesk, Jira, Asana and a CRM together?
Those tools do not share records. Here a ticket, the bug it raised, the engineer who fixed it, the asset it ran on and the invoice it belonged to are the same trail — no exports, no re-typing, and one bill instead of five.
What does it cost?
Prices are quoted per team rather than published, because the modules you need and the number of users change the answer. Ask on this page and we send the price for your case, usually within one working day.
Is there a free trial?
Yes — a full-featured trial workspace on your own subdomain, with no card. Ask for it on this page and we open it for you. SimDesk remote support is free permanently, with no trial clock.
Where is our data kept?
On our own servers in India, with a warm standby in a second zone and nightly encrypted backups. Each customer has a separate database — not a shared table with a tenant column.
Is Simson Desk certified?
Simson Softwares holds ISO/IEC 27001 (information security) and ISO/IEC 27701 (privacy) certification from TÜV-SÜD South Asia, with our controls also mapped to SOC 2 Type II readiness and the OWASP Top 10. The platform is also what we run our own ISMS on, so the compliance module is used daily rather than demonstrated. Full detail is on the Security page.
Can we move our existing tickets, customers and assets in?
Yes. Customers, contacts, assets and open tickets import from spreadsheets during onboarding, and we help with the mapping. Historical closed tickets can be loaded as records for reference.
Can SimDesk remote support be used inside our own product?
Yes — a REST API creates and authorises sessions, webhooks report start, end and recording-ready, and recordings link back to your own ticket IDs.
From the blog
What we have learned running support, compliance and delivery on our own platform.
Helpdesk SLAs that actually hold
Most SLA breaches are not caused by slow engineers — they are caused by tickets that arrive without a clock, pause in the wrong place, or sit with the customer. Here is how to set SLAs that survive a real week.
September 18, 2026 · 6 min readComplianceISO 27001 evidence without a spreadsheet
Certification is not won in the audit week. It is won by the ordinary records an ISMS produces all year. Here is the evidence auditors actually sample, and how to make the system produce it by itself.
September 18, 2026 · 7 min readAssetsAn IT asset register that survives an audit
Serial numbers in a spreadsheet are not an asset register. Here is what an auditor checks, what breaks in a real company, and how issuance, returns and disposal keep the register true.
September 18, 2026 · 6 min readReady to get started?
Tell us what your team needs — we will send the price for your case, or open a full-featured trial workspace for you.
Ask for a trial or pricing →