SimDeskRemote SupportStart free →The Zoho Assist alternative — without the Zoho lock-in.
Zoho Assist is only as useful as your commitment to Zoho. SimDesk gives you the same integrated remote support inside a full, SOC 2 + ISO-certified platform built for IT and regulated support teams — helpdesk, CRM, HR and remote support in one.
⚡ If you’re not all-in on Zoho, an integrated remote tool that only talks to Zoho is a dead end. SimDesk is the standalone-or-all-in-one option.
SimDesk vs Zoho Assist, side by side
| Capability | SimDesk | Zoho Assist |
|---|---|---|
| Attended support (code, no install/login) | Yes | Yes |
| Unattended access | Yes | Yes |
| Built into its own helpdesk | Yes | Zoho only |
| Locked to one ecosystem | No — standalone or all-in-one | Zoho |
| Session recording to the ticket | Yes | Yes |
| Compliance for regulated verticals | SOC 2 + ISO 27001/27701 | SOC 2 |
| Typical price | Free | ~$10–15 / tech / mo |
| Full platform (helpdesk, CRM, HR, invoicing…) | Yes | Via separate Zoho apps |
See what you’d save
No per-operator fees, no per-device tiers, no renewal quote. Whatever Zoho Assist costs your team today, that whole line item goes away — registration and email verification is all it takes.
Get SimDesk free →Everything a support team needs
Starts from the ticket
Launch a session from the ticket or customer card. It logs and records straight back — no copy-paste.
No install for the customer
Attended support: they run a tiny app, read you a 6-digit code, and you’re in. No account, no setup.
Unattended access
Reach servers and always-on machines with a Secret ID + key — for maintenance without someone at the desk.
Recorded & auditable
Every session can be recorded and attached for training and compliance — included, not an upsell.
Files, clipboard & voice
Transfer files, share clipboard both ways, and talk to the customer over two-way voice in the session.
Secure by design
Explicit on-screen consent, secret-key unattended, SOC 2 Type II and ISO 27001/27701 certified.
Questions teams ask when switching from Zoho Assist
Is SimDesk a good Zoho Assist alternative?
Yes — especially if you’re not committed to the Zoho ecosystem. SimDesk gives you integrated remote support inside its own SOC 2 + ISO-certified platform, so remote sessions, tickets, CRM and HR live together without depending on other Zoho apps.
How does SimDesk compare on price?
SimDesk Remote Support is free, versus roughly $10–15/technician for Zoho Assist — and it bundles into a full platform rather than a single point tool.
Can I use SimDesk remote support on its own?
Yes. It’s available standalone, and you can adopt the wider Simson Desk platform later — you’re never locked in.
Is SimDesk suitable for regulated industries?
Yes — it’s SOC 2 Type II and ISO 27001/27701 certified, with explicit on-screen consent, secret-key unattended access and full session recording for audit.
Ready to leave Zoho Assist behind?
Start free in minutes. Bring your team, keep your workflow, drop the bill entirely.
Get SimDesk free →